Mutual Trust recognizes that an insurance company must take a proactive, as well as a reactive, stance against fraud in today's business environment. We have developed an anti-fraud program that serves many purposes, including effectively communicating to all stakeholders the policies and procedures in place that will help to deter fraudulent activity. We have taken steps to develop procedures to prevent, detect, investigate, monitor and respond to potential fraudulent situations. For further information about our Anti-Fraud Program, or if you suspect fraudulent activity, please contact our Anti-Fraud Coordinator.
Our employees are governed by a code of conduct. All employees are required to take Code of Conduct training on an annual basis.
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Mutual Trust's participation in on-line social media sites is intended to communicate information and promote the exchange of ideas between all those that participate. While it is our hope that all that visit have an enjoyable and informative experience, they must participate within the confines of the following usage rules:
COMMENTS: The comments, opinions, and statements made by individuals who visit our page do not necessarily reflect the views, policies and practices of Mutual Trust. All comments, opinions, and statements posted to this page remain the sole responsibility of those who created them.
PERSONAL INFORMATION: Any comment made by you on this forum is public and not private. You must not reference any policy, claim or personal information. If you need insurance related assistance or have a question regarding an insurance matter, please contact your agent or Mutual Trust.
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COMPLAINTS AND INQUIRIES: You should direct any complaint or inquiry you may have to 1200 Jorie Boulevard, Oak Brook, Illinois 60523 or contact us at (800) 323-7320.
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Mutual Trust is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Sales Development team at (800) 323-7320, or email our team at
SalesDevelopment@mutualtrust.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
Many states actively prosecute insurance fraud through established fraud bureaus. We urge you to visit your state's department of insurance Web site for information about insurance fraud specific to your state. Also, the following organizations maintain Web sites that provide information about the problem of insurance fraud:
- Association of Certified Fraud Examiners
- Coalition Against Insurance Fraud
- National Fraud Information Center
- National Healthcare Anti-Fraud Association
- Health Insurance Association of America